Terms and Conditions
Service Evaluation and Quotation
Quotations made by our repair technicians is only an assessment based on the fault description you have provided to us via our facebook page, email or through our conversation on the telephone. There are cases that the price of the repair of the unit becomes higher than the estimated price. These usually occur when the fault description provided to us was inaccurate, or in the event that we found other faults in your unit. When these instances occur, you will be contacted personally to further discuss the details and the price of repair for any faults we find.
No Fix No Fee Policy
Although we offer a “No fix no fee policy” there are occasions where we install parts to try and get your device working and without success, you as the customer shall be liable to pay for these parts used as they shall no longer be classed as new. We as a company shall inform you first before we use any parts and inform you of your liability of this before any repair attempt takes place.
Turn Around Time
Mobile repairs usually are completed same day where possible from the date or time they arrive at our repair centre, this apart from the time taken sometimes to receive parts not in stock which is beyond our control. During peak seasons, repairs can take longer to be fixed and processed. For individuals that requires the unit back as quickly as possible, we advise you book a time slot with a time period agreed by our repair centre.
Quality Control of Repairs/Issuing Warranty
Upon receiving your device you (the customer) will be asked for your ACCESS PIN/PASSCODE/PASSWORD for device entry, we only ask for this so we can check and make sure your (the customers) device is working 100% correctly and that the repair has been successful or so we can assess what is wrong when the unit is received and the issues rectified by repair.
If our repair technicians are not given this then we CAN NOT warranty the repair on your device/unit and you (the customer) shall leave the repair centre accepting responsibility for the above and no warranty will be offered. We (Clee-phonefix) shall not be held responsible for any issue or problem relating to the repair once leaving our repair centre premises if no warranty can be given.
Our warranty does not cover any accidental or deliberate damage to a repaired part/s on the unit.
If our warranty hologram label is damaged or defaced in anyway after being placed in your device after a repair, your warranty will become null and void and we will not full fill the warranty originally given.
Most of our repair service carries a 12 Month limited warranty on part/s and labour except for the following repairs:
Battery replacement: 6 months warranty is applied
Liquid damage repair – we offer only a 14 day WARRANTY ON THIS REPAIR due to the likelihood of the issue or further issues reoccurring.
In the event that repairs on your unit becomes faulty within the set warranty period, please bring the unit back to us with a copy of the receipt or Ref. No. and a detailed cover letter stating the current fault or error you are experiencing. We will conduct a thorough investigation and respond within 2 working days.
If the problem is from the initial repair, we will conduct any further repair free of charge, If the unit reveals further glitches not related to the original repair or due to parts not replaced in previous repair we will contact you and discuss the matters and let you make a decision with regards to the cost.
We will attempt to repair your unit TWICE after the initial repair. If afterwards, the unit is still faulty, we will issue a refund. We will need to check the unit and make sure its faulty prior to issuing a refund.
All units after they are either fixed declared beyond economical repair or require a re-quote will be held for 30 days maximum. We will make reasonable attempts to contact you by phone and email a minimum of 3 times. If no payment was received within 30 days, the unit will be auctioned to recover the costs of repairs made.
Liquid Damage Repairs
Liquid or water damage repairs are carried out on a pre visual inspection only basis. The possibility of the original fault reappearing is low after the unit has been repaired and sometimes the fault/s can reoccur over a period of time. We are unable to warranty any liquid damage repairs we carry out longer than 14 days only,
User’s Data and Information Losses
We will do our best to retain all data your unit has, but we cannot be held responsible for any lost data, including;
• Ringtones and audio files
• Photos & videos
• Contacts and Addresses
• Music (e.g. MP3)
Please make certain that you have all important mobile data has a backup before sending it to us.
Payment must be made in full upon completion of a successful repair, you (the customer) must check that the unit is as you expect it after the repair and pay via cash, bank transfer or Paypal before leaving the repair centre with your unit.
We always try to keep our customers satisfied, and our complaint resolution system helps us to ensure that our customers are always satisfied, even when things go wrong.
For any complaints or suggestions, please contact us either by email or by letter. Upon receiving your complaint, we will investigate every detail to see what went wrong and resolve it to your satisfaction.
We agree to:
• Acknowledge any complaints we receive within 5 working days
• Advise you on how long it will take to resolve the complaint
• Keep you informed all throughout the process
What information do we collect?
We collect information from you when you place an order or request clee-phonefix to carry out a repair. We only take names, addresses and contact numbers to allow us to get in touch with you the customer.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website and our service locally (we continually strive to improve our Business offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.
To administer a contest, promotion, survey or other business feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy was last modified on -11TH MARCH 2019
Name of company
CLEETHORPES PHONE REPAIR LIMITED(trading as CLEEPHONEFIX)
17 High St
Cleethorpes DN35 8LA
Tel: 01472 699 195